Políticas y Pautas

General Policies

NBM Centre is committed to providing high-quality music education in a safe and welcoming environment. Our general policies are designed to ensure an optimal learning experience for all students.

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  Have Fun! Learning is an exciting journey, and we want you to enjoy every step.

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  Be On Time. Arriving on time ensures you make the most of each lesson.

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  Bring Your Materials. Don't forget your notebook, folder, lesson books, and any other tools to make learning smooth and efficient.

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  Practice & Stay Active. Daily practice and completing assignments are key to success, all at your own pace and level.

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  Engage & Ask Questions. We're here to help you learn! Ask questions and let us know when you need further clarification.

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  Respect & Kindness. Treat everyone – students, teachers, instruments, and materials – with respect. We value diversity and inclusion in our learning environment.

Payments and Refunds

The first month's payment can be made directly through the website. After that, all payments are processed on the 1st day of each month. A notice will be sent before the payment is processed. If students begin classes during the first week of the month, their payment will be processed on the 15th of the month. (Payment dates are the 1st and 15th, depending on the initial payment date.)

The first month's payment can be made directly through the website. After that, all payments must be processed via auto-pay.

If a payment is declined, a $35 fee will be charged for each failed payment.

Please note, there is a NO REFUND policy. Payments will not be refunded.

Class Policies

If the student needs to miss a lesson, they must contact the instructor directly at least 24 hours before the scheduled lesson. If 24 hours' notice is not given, no makeup lesson will be offered.

Any changes to the agreement must be communicated until 10 days after the last payment due date, using the Student Status Form to modify or suspend the monthly auto-billing.

The instructor reserves the right to cancel a lesson for any reason. In this case, a makeup lesson will be offered.

Makeup Policy

Makeup lessons are offered only if the student contacts the teacher at least 24 hours before the lesson or if the teacher misses the lesson for any reason. In this case, it is the responsibility of the teacher to schedule a makeup lesson. Makeup lessons must be completed within the same month or the following month.

Same-day cancellations due to illness or emergencies may be eligible for a Courtesy Makeup Lesson up to two times per year, subject to scheduling availability and the teacher's discretion.

A makeup lesson is available if the student misses a class. If the missed lesson is not made up within the same month, the student has up to three months to schedule and complete the makeup lesson. However, the payment for lessons is due on the first day of each month and remains unaffected by makeup lessons. This means that even if a lesson is missed and rescheduled, the student is still responsible for paying the monthly fee as scheduled. The makeup lesson must be completed within three months of the missed lesson, and no further extensions will be granted

Tardiness in Classes

Students are expected to arrive on time for their lessons. If a student arrives 15 minutes late, the remainder of the lesson may be canceled. The instructor reserves the right to not extend the lesson to make up for missed time.

Privacy

NBM Centre LLC ("we", "our" or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website and use our services.

We may collect and process the following personal information about you:

• 1. Contact information: name, email address, phone number, postal address.
• 2. Payment information: credit/debit card details, banking information.
• 3. Registration information: student name, age, musical experience level.
• 4. Technical information: IP address, browser type, operating system, website usage information.
• 5. Any other information you voluntarily provide to us.

Use of Information

We use the collected information for the following purposes:

• 1. Provide and improve our educational and musical training services.
• 2. Process payments and manage registrations.
• 3. Comply with legal obligations and protect our rights and interests.

Information Disclosure

We will not share your personal information with third parties, except in the following cases:

• 1. Service providers: We share information with service providers who help us operate our business, such as payment processors and web hosting services.
• 2. Legal compliance: We may disclose personal information if required by law or in response to a valid request from public authorities.
• 3. Rights protection: We may disclose information to protect the rights, property or safety of NBM Centre LLC, our customers or others.

Information Security

We implement reasonable security measures to protect your personal information against unauthorized access, use, alteration and disclosure.

Your Rights

You have the right to access, correct, update and delete your personal information. If you wish to exercise these rights, please contact us at [Contact Email].

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We recommend that you review this policy periodically to stay informed about how we protect your information.

Code of Conduct

We expect all students and staff to maintain respectful and professional behavior. Harassment or discrimination of any kind will not be tolerated.